General Information
We ship to [list of countries/regions or "worldwide"]. Shipping costs are calculated based on your order weight and destination. You can see estimated shipping costs at checkout before finalizing your purchase.
Processing Time: Orders are typically processed and shipped within [number] business days, excluding weekends and holidays.
Shipping Methods: We offer the following shipping methods:
- Standard: [Estimated delivery time and cost]
- Expedited: [Estimated delivery time and cost]
- International: [Estimated delivery time and cost, mention any customs/duty information]
Free Shipping: We offer free standard shipping on all orders over [amount].
Order Tracking: You will receive a shipping confirmation email with a tracking number once your order ships.
Additional Information:
- We cannot ship to PO boxes or APO addresses.
- We are not responsible for lost or stolen packages once they are shipped.
- For international orders, please be aware that you may be responsible for customs fees and duties.
Return and Refund Policy
Returns
We accept returns of unworn, unwashed, and undamaged items within [number] days of purchase. To initiate a return, please contact us at [email address] with your order number and reason for return. We will then provide you with return instructions.
Items not eligible for return:
- Sale items
- Personalized items
- Opened items (unless defective)
Refunds: All eligible returns will be refunded to the original payment method within [number] business days of receiving the returned item. Return shipping costs are the responsibility of the customer.
Exchanges: We are happy to exchange your item for a different size or color, subject to availability. Please follow the same return process as above and indicate your desired exchange in the return request.
Additional Information:
- We reserve the right to refuse any return that does not meet our return policy guidelines.
- We are not responsible for lost or damaged return packages.
